Paperless Billing
Hours: Monday–Friday, 8 a.m. to 4:30 p.m.
ÎÚÑ»ÊÓƵ Children’s Has Gone Paperless.
See How We’re Making Paying Your Bill Simpler Than Ever.
Starting January 2, 2025, ÎÚÑ»ÊÓƵ transitioned to paperless billing. This means statements will now be sent to you via the ÎÚÑ»ÊÓƵ app and no longer through the mail.
Why paperless?
- More efficient — There’s no delay going back and forth through the mail.
- Better for the environment — The less need for paper, the better.
- Easier — See and pay your bills instantly.Â
Who does this apply to?
This applies to the parent or guardian who is responsible for paying the balance of a patient’s statement and who also has an active ÎÚÑ»ÊÓƵ app account.
Pay My Bill Online
How to View Your Statement
- Log into the ÎÚÑ»ÊÓƵ app.
- Go to Billing and select Account Summary.
- Select View Last Statement.
Prefer Paper Statements?
Here’s how to opt out of paperless billing:
- Log into the ÎÚÑ»ÊÓƵ app.
- Go to Billing and select Account Summary.Â
- Click on Paperless Preferences at the bottom of the page.Â
- To turn off paperless billing, select the green icon with the check mark. (The check mark will disappear and the icon will turn gray.)Â Â
- Select Save Changes.
If you need help, call our Technology Help Desk at (844) 551-1351 or email us.
Frequently Asked Questions
For ÎÚÑ»ÊÓƵ app users who are responsible for paying the balance of a patient’s account, the standard method of billing will now be paperless. This means statements will be sent to you via the ÎÚÑ»ÊÓƵ app and no longer through the mail. However, if you prefer paper statements, you can easily log into the ÎÚÑ»ÊÓƵ app and change the setting to have paper statements mailed to you.Â
This applies to any parent or guardian who is responsible for paying the balance of a patient’s statement who also has an active ÎÚÑ»ÊÓƵ app account. If you are the person responsible for paying balances but do not have an account on the ÎÚÑ»ÊÓƵ app, you will continue to receive paper statements through the mail.
You will receive an email/text message when a new statement is available. You will need to have a ÎÚÑ»ÊÓƵ app account to access the statement.
To sign up for a ÎÚÑ»ÊÓƵ app account, download the ÎÚÑ»ÊÓƵ app from the Apple App Store or Google Play Store, or visit on your computer browser, and then select Sign Up.
Only the person responsible for paying the balance can view billing information in the ÎÚÑ»ÊÓƵ app without an authorization form. You can reach out for help from inside the ÎÚÑ»ÊÓƵ app by going to Billing > Pay My Bill > Send Us a Request, or you can email us. Our team will help resolve any issues.
Going back to paper statements is easy. To get paper statements in the mail, you will need to change your Paperless Preferences setting, which can be done via the ÎÚÑ»ÊÓƵ app at any time using these steps:
- Log into the ÎÚÑ»ÊÓƵ app.
- Go to Billing and select Account Summary.
- Click on Paperless Preferences at the bottom of the page.
- To turn off paperless billing, select the green icon with the check mark. (The check mark will disappear and the icon will turn gray.).
- Select Save Changes.
If you need help, call our Technology Help Desk at (844) 551-1351 or email us.
Yes, in the Billing section of the ÎÚÑ»ÊÓƵ app you can access a downloadable/printable version of your statement.
ÎÚÑ»ÊÓƵ will make multiple attempts to ensure you are aware of your outstanding balance. If these attempts are unsuccessful, we will send a paper statement.
Yes, both hospital and physician statements will now be paperless.
ÎÚÑ»ÊÓƵ contracts with outside groups to perform radiology, emergency room, ICU and hospitalist services. If you have been seen by one of those groups, you will continue to receive paper statements, unless you have made other arrangements with the group who performed the service.
The information on your statement is the same, we’ve just simplified the design to make it easier for you to read. You will continue to receive separate hospital and physician statements.