ÎÚÑ»ÊÓƵ

A parent (or legal guardian) can sign up for MyChart to gain online access to portions of your child's medical record.

MyChart is available to ÎÚÑ»ÊÓƵ Children’s patients and their parents or legal guardians.

Each user has a personal ÎÚÑ»ÊÓƵ Children’s account with a unique username and password, which means a family could have three different accounts (for you, your child, and your spouse), with three different passwords.

ÎÚÑ»ÊÓƵ requires proof of guardianship in the medical record for access to be granted to the legal guardian. This can be the Delaware Care Giver form or appropriate court documentation.

Parents and legal guardians can have access to their child's medical record when the child is under 18. When the child is between the ages of 12 and 17, certain aspects of the medical record are no longer viewable. This is because federal and state law require us to protect certain aspects of an adolescent's medical record.

At age 18, your child is legally an adult and MyChart access for the parent will automatically terminate.

Patients can create their own ÎÚÑ»ÊÓƵ Children’s account starting at age 12.

Parents, legal guardians and patients can grant access to MyChart for other individuals by filling out the "Authorization for Access to ÎÚÑ»ÊÓƵ Children’s Health Patient Portal." This form is available at ÎÚÑ»ÊÓƵ Children’s Health and must be filled out in person.

An adult patient can fill out the "Authorization for Access to ÎÚÑ»ÊÓƵ Children’s Health Patient Portal" form to grant the parent continued access. This must be done in person. If your adult child is of Diminished Capacity, please speak to your child's provider regarding continued access.

Yes, ÎÚÑ»ÊÓƵ Children’s MyChart requires a unique username and password for access and is only accessible to verified users who have gone through an authorization process.

MyChart is:

• Controlled through secure user registration, usernames, and passwords
• Protected with the latest encryption technology
• Compliant with all state and federal privacy laws and regulations, including the

Your name and email address are treated with the same care and privacy as your child’s medical records, and will never be sold or leased by ÎÚÑ»ÊÓƵ. For more information, please read about our privacy practices.

You can ask your child’s provider to explain the test results to you by sending a message to the provider through MyChart or by calling the provider’s office.

Most providers’ notes are available for patients age 0–11. Provider notes will not be available for patients between 12 and 17 years old, this is due to federal and state laws that require us to protect certain aspects of an adolescent's medical records. However, you can see the encounter's diagnosis, vitals, patient instructions, follow-up instructions, and orders that were placed during the visit. This is found on the Visits page in the Past section.

You can expect a reply to most messages within 3 business days. MyChart should not be used for urgent requests. Please call your child's provider for urgent matters, or call 911 in the event of a medical emergency.

If you'd like to make an appointment online, use the Schedule button on the Visits page, then follow the steps to set up an appointment. This varies by department and specialty.

To request a prescription refill, use the following steps:

1. Log into
2. Go to the child whose prescription you wish to refill.
3. Go to the Medications page.
4. Select the Request Refills button on the page.

You can use the Forgot username? link on the ÎÚÑ»ÊÓƵ Children’s MyChart login page to retrieve your username. You will be required to enter some identifying information, which must match your account information. Once entered, the system will send an email with your current username.

If you have forgotten your password, use the Forgot password? link on the ÎÚÑ»ÊÓƵ Children’s MyChart login page to reset the password. You will be required to enter some identifying information, which must match your account information. Once entered, the system will send an email with a link to reset your current password.

If you are a ÎÚÑ»ÊÓƵ app user who receives automatic updates on your mobile device, the app will automatically update to MyChart on May 10, 2025.

If you don’t receive automatic updates on your mobile device, you will need to manually update your existing ÎÚÑ»ÊÓƵ app through the iOS App Store or Google Play. 

You can also go to to access the patient portal in a web browser.

You can use the same username and password to log in to MyChart.

Yes. All of your child's existing health information, along with many other helpful tools, will be available in ÎÚÑ»ÊÓƵ Children’s MyChart.

Contact our Help Desk at (844) 551-1351 or mychart@nemours.org if you have:

• Problems creating your account
• Questions about app usage
• Technical problems

Helpful Tips Before You Call

• ÎÚÑ»ÊÓƵ Children’s MyChart is not intended for emergency or urgent situations. If you have an immediate concern, call your child’s doctor or, if it’s an emergency, dial 911.
• Your child’s physicians manage the medical information displayed in MyChart. If you believe there is an error in your child’s medical record, please send a message to the doctor’s office where your child received care.
• Not all test results can be accessed online. In some cases, your physician may want to share this information with your family in person. If you have questions about a test, send a message to your child’s provider through MyChart or call them directly.

Only the MyChart user who is the linked guarantor can view and manage billing information. If you do not see billing information, and you believe that you are the guarantor, please select "Send Us a Request" link from the Billing Summary. Call (866) 390-3610 for assistance if you have questions about a bill or statement, or use the Pay as a Guest link from the Billing Summary.

Guarantors are typically assigned at your child's first visit with a ÎÚÑ»ÊÓƵ Children's provider. Most times it is the parent/guardian who is the policy holder of your child's insurance, but not always. If billing statements from ÎÚÑ»ÊÓƵ Children's are addressed to you, then you are the guarantor.

If you are unsure or would like to be designated as the guarantor on your child's account, call our Central Billing Office at (866) 390-3610.